1. Dispatch
All international orders are dispatched within 1–2 working days of order placement. During festivals or peak season, dispatch may take 3–5 extra working days; we will inform you if this happens.
2. Express Shipping
We ship Express orders with reputed couriers such as FedEx, DHL and Aramex. Transit usually takes 4–5 working days after dispatch, excluding Sundays, public holidays in India and the destination country, customs delays, and any changed delivery instructions given to the courier.
3. Standard Shipping
Standard orders are usually sent by EMS/Speed Post. Final delivery is handled by EMS's partner in your country, usually the national postal service. Delivery dates are indicative and depend on the local postal service.
4. Shipping Costs
Shipping charges depend on the destination country, the shipping method and the parcel weight, and are shown at checkout before you pay.
5. Duties and Taxes
All export duties from India are covered by us. Any import duties or local taxes at the destination are the recipient's responsibility and must be paid directly to the delivery agent.
6. Delivery Discrepancies
If you believe the courier company has wrongly marked your order as delivered or it hasn’t been delivered, please notify us within 4 days of the expected delivery date. We will work with the courier company to provide proof of delivery.
7. Order Modifications
Once your shipment has been handed over to the shipping company, no modifications to the order can be made. Changes to the delivery address or specific delivery instructions will only be accepted if the courier company can accommodate them.
8. Payment Discrepancies
The amount charged to your account may differ from the amount displayed at the time of transaction due to exchange rate variations and surcharges applied by your card issuer or payment gateway.
9. Returns and Replacements
International orders cannot be cancelled, returned or exchanged once placed. If your order arrives damaged, defective, incorrect or with items missing, contact us within 2 days of delivery on WhatsApp (+91 80002 41168) or email (contactus.sanjog@gmail.com) with a complete unboxing video and your order details, and we will review your request.