Shipping Policy

We endeavor to provide a pleasant and zero-hassle shopping experience for you. All our policies and terms of use are crafted to ensure ease of purchase and support. We request you to thoroughly review them and make informed purchases.

We at Sanjog, understand the importance of delivering your products timely and safely. Therefore, we partner with some of the most reputed Indian and international courier partners such as Bluedart, Delhivery, DHL, Aramex, etc., to ensure seamless delivery of all orders.

Domestic & International Shipping

• Charges:Sanjog offers FREE SHIPPING ACROSS INDIA for all orders, prepaid as well as cash on delivery (COD). For orders from outside India, additional shipping fees is charged per kg and the total shipping charges depend on the weight of the total order parcel which is calculated at the time of checkout.
• Tax and duties:Please note that many countries charge varied import duties, customs charges and taxes on shipped items. All such additional charges are to be directly borne by the customer upon delivery. Hence, it is advisable to check your country’s taxes policies before placing an order with us because, once the order is placed, we do not offer returns or cancellations for international orders.

If the customer does not accept or does not pay any such customs charges for their international orders, under any circumstances, we shall not be liable for product exchanges/returns or payment refunds.

• Timelines:As all our outfits are handcrafted, it takes us 5-7 working days for domestic and 10-15 days for international orders from the date of order placement to dispatch.

There may be an extra 3-5 working days delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.

• Receiving Order Guidelines:As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, we request you to always record a unboxing video and take images of the same along with a timemark of within 48 hours of the delivery. Specially, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number in case of any concern, so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.
• Process:Once you have placed an order on our website, our system puts your order into the process. Once the order is processed then the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email. You can track the status of the order delivery on the courier partner’s official website using the tracking number.

Payment Policy

• Worldwide shipping:We ship to 220+ destinations across the world. You can check the shipping eligibility in your city/country at the time of the order checkout.
• Payment options:We have multiple payment options available for you to choose from – major debit & credit cards, net banking options, recognized eWallets and UPI. We DO NOT OFFER COD AT THIS POINT.
• For orders outside India, we only offer prepaid payment options and accept all major Mastercard, American Express, and Visa cards along with recognized payment gateways such as PayPal and Payoneer
• Credit note usage:If you are issued any credit note, you shall receive it on your registered email ID. It can be applied only once on our official website and within 3 months from the date of issue.

Note - In accordance with our policy, all items marked as 'Sale' are considered non-returnable.