At Sanjog, every order is packed with the utmost care to ensure it reaches you safely. To help us resolve any issue quickly and fairly, please record a COMPLETE UNBOXING VIDEO while opening your parcel. This video is mandatory for any claim related to missing, damaged, defective, or incorrect products.

1. Complete Unboxing Video (Mandatory)

To be eligible for any return, refund, replacement, or exchange request, you must provide a complete, continuous unboxing video starting from the sealed package until the product is fully unpacked.

Claims without a complete unboxing video will not be accepted.

2. Return & Refund Policy

Eligible for Return/Refund

We offer a return or refund only if:

  • You receive a damaged or defective product.
  • You receive an incorrect product.
  • You receive a product with missing items.

To raise a claim:

  • Contact us within 2 days of delivery.
  • Share your complete unboxing video along with your order details.
  • Reach us on:

Our support team will review your request and provide the best possible resolution.

Not Eligible for Return/Refund

Returns or refunds are not available for:

  • Change of mind.
  • Personal preference.
  • Products without any defect.
  • Minor variations in colour, texture, finish, or size due to photography, screen settings, or handcrafted nature.
  • Claims made without a complete unboxing video.
  • Requests raised after 2 days of delivery.

3. Exchange Policy

We offer exchanges under the following conditions:

  • Exchange requests must be made within 24 hours of delivery.
  • Contact us via WhatsApp or Email before initiating an exchange.
  • A ₹200 exchange fee (pickup and reshipping charges) must be paid before dispatch of the exchanged product.
  • Customers may also choose to self-ship the product instead of opting for pickup.
  • Products can be exchanged for:
    • Another product of the same value (excluding shipping charges), or
    • A higher-value product by paying the price difference before dispatch.

Products sent for exchange must be:

  • Unused and unworn.
  • In their original packaging.
  • Returned with all tags, accessories, invoices, and other supplied materials.

Used, damaged, or scratched products will not qualify for exchange.

4. Order Cancellation

  • Orders can be cancelled or modified within 4 hours of placing the order.
  • Once an order has been packed or shipped, it cannot be cancelled.
  • Refused COD orders may result in restrictions on future Cash on Delivery purchases.
  • For prepaid orders that are refused or returned due to non-acceptance, applicable shipping charges may be deducted.

5. Shipping & Delivery

We work with trusted third-party courier partners. While we strive to deliver your order as quickly as possible, delivery timelines are estimates and delays caused by courier services are beyond our control.

For urgent or time-sensitive orders, please contact our customer support before placing your order.

6. Self-Shipping & Return Responsibility

If you choose to self-ship your return or exchange:

  • Please use a reliable courier service.
  • The product remains your responsibility until it reaches our warehouse safely.
  • Sanjog is not liable for loss or damage during return transit.

7. Handcrafted Jewellery Disclaimer

Many of our jewellery pieces are handcrafted by skilled artisans. Slight variations in:

  • Colour
  • Stone placement
  • Texture
  • Finish
  • Size

are natural characteristics of handmade products and are not considered manufacturing defects.

8. Policy Misuse

Sanjog reserves the right to reject:

  • Repeated or suspicious return requests.
  • Claims that do not meet the above conditions.
  • Requests submitted without the mandatory complete unboxing video.

Need Help?

If you have any questions regarding your order, returns, refunds, or exchanges, please contact us:

WhatsApp: +91 80002 41168

Email: contactus.sanjog@gmail.com